FREX - TERMS OF USE
[Last Updated: 10 November, 2025]
FREX TECHNOLOGIES PRIVATE LIMITED (“Frex”, or “Our”, or “We”, or “Us”), is a
company incorporated under the Companies Act, 2013, having its registered office at 1245, Plus Offices, First Floor, Landmark Cyber Park, Badshahpur, Gurgaon, Haryana - 122101, with Corporate Identification Number U62090HR2025PTC131236.
Frex is the owner, developer and operator of an online technology platform accessible via the mobile and web Applications (“App”) that enables private individual users to build an international payment order, receive live exchange rate quotes and book transactions (“Services”).
Acceptance of Terms of Use
The terms and conditions set forth below ("Terms of Use") and the Privacy Policy (as defined below) constitute a legally-binding agreement between Frex and you. By accessing, browsing, downloading, using, or registering for any Content (as defined hereinafter), material, or functionality contained on the App, you acknowledge that you have read and understood these Terms of Use and that you accept and agree to be bound by them in full without limitation or qualification. If you do not agree to these Terms of Use, do not use the App, or any portion thereof. Any use of the App is at the sole risk of the user. The App, except, where indicated otherwise, is the property of Frex.
By accepting these Terms of Use, you accept and agree to be subject to standard due diligence checks conducted by our third-party service partner(s) and/or Us, including, but not limited to, Know Your Client (KYC) and Anti-Money Laundering (AML) (“AML/KYC Check”), for the purposes of your onboarding on Our platform. Acceptance and activation of any user is subject to the AML/KYC check and the sole discretion of Frex and Our third-party service partner(s).
READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT RULES, RESTRICTIONS, DISCLAIMERS, AND OTHER INFORMATION GOVERNING YOUR USE OF OUR APP AND SERVICES.
Frex reserves the right, in its sole discretion, to change, modify, or otherwise amend the Terms of Use, and any other documents incorporated by reference herein for complying with legal and regulatory framework and for other legitimate business purposes, at any time, and Frex will post the amended Terms of Use at the domain of https://www.frexpay.com/legal/TermsConditions.html. It is your responsibility to review the Terms of Use for any changes and you are encouraged to check the Terms of Use frequently. Your use of the App following any amendment of the Terms of Use will signify your assent to and acceptance of any revised Terms of Use. If you do not agree to abide by these or any future Terms of Use, please do not use or access the App.
Frex has established a Privacy Policy that explains to users how their information is collected and used. The Privacy Policy is referenced above and hereby incorporated into the Terms of Use set forth herein. Your use of the App is governed by the Privacy Policy.
The Privacy Policy is located at: https://www.frexpay.com/legal/PrivacyPolicy.html (“Privacy Policy”).
SERVICE PROVIDERS
Frex has relationships with certain service providers, as mentioned below, in order to provide its services to you.
“Mudrex”, registered in India as RPFAS Technologies Private Limited, holding license number VA00031079, registered in Italy as a Virtual Asset Service Provider (VASP) with the Organismo Agenti e Mediatori (OAM) holding license number 0099827/23, and registered as Mudrex TR Holdings UAB as a Virtual Asset Service Provider (VASP) by the Bank of Lithuania with license number 306070243;
“Bridge”, registered as Bridge Ventures LLC; registered Bridge Building Inc NMLS # 2450917 and licensed for Money transmission services, registered as Bridge Building Sp. Z.o.o., KRS: 0001039515, RDWW-794;
“Plaid” registered as Plaid Inc.; and its various subsidiaries including Plaid Financial Ltd., Plaid Consumer Reporting Agency, Inc., and Plaid, B.V.;
“Astra” registered as Astra Inc.; and/or its affiliates or subsidiaries; and
“Coins”, registered as Betur, Inc., a virtual asset service provider (VASP) duly registered with the Bangko Sentral ng Pilipinas (BSP) as a Remittance & Transfer Company (RTC) with Money Changing (MC)/ Foreign Exchange Dealing (FXD) & Virtual Currency Exchange (VC) service; and as DCPay Philippines Inc., a company that is duly registered with the BSP as an Electronic Money Issuer.
Frex is a technology platform which facilitates the delivery of services by these third party service providers, i.e. Mudrex, Bridge, Plaid, Astra, and Coins. By agreeing to Frex’s Policy and Terms of Use, you also independently agree with the end user terms and policies of the above-mentioned service providers as well. You may refer to these terms and policies in the links mentioned below -
Frex grants you a personal, non-exclusive, non-transferable, limited license to use the App and to view or access the App solely for your personal use and subject to the condition that you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble, or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in, or otherwise transfer any right in or access to the App, the Services, or any other Content available via the App.
You further agree neither to modify the App, or any part thereof, in any form or manner, nor to use any modified versions of the App or the Services, for any reason whatsoever, without the express written consent of Frex. You may not attempt to gain any unauthorized access to the App or any of its associated content, including computer systems, software, or networks. No redistribution of any Content, materials, or information contained on or offered through the App or the Services is permitted, unless expressly specified in a prior agreement between you and Frex.
In these Terms Of Use, “you” and “your” refer to the individual accessing the App. This App is not for any business entity or electronic agent. You represent and agree that all information that you provide to Frex in connection with your access to and use of the App is and shall be true, accurate, and complete, to the best of your knowledge, ability, and belief. We reserve the right to terminate or modify these Terms of Use, or to refuse, restrict, or discontinue service or access to the App (or any portions, components, or features thereof) to you or any other person or entity, for any reason or for no reason whatsoever, at any time, without notice or liability. Failure to comply with these Terms of Use may, among other things, result in the immediate termination of your access to and use of the App and any related Services.
You need not register with App to simply visit and view the App, but to access and participate in certain features of the App, you may need to create a password-protected account ("Account"). To create an account, you must submit your name and email address through the account registration page on the App and create a password. You will also have the ability to provide additional optional information, which is not required to register for an account but may be helpful to App in providing you with a more customized experience when using the App. Notwithstanding the above, you will be required to comply with the KYC norms of Our
third party service provider(s) and / or the norms as set out by Us, in order to utilize the Services.
You are solely responsible for safeguarding your Frex password ("Password") at all times and shall keep your Password secure at all times. You shall be solely responsible for all activity that occurs on your Account and you shall notify Frex immediately of any breach of security or any unauthorized use of your Account. Similarly, you shall never use another's Account without Frex’s permission. You agree that you will not misrepresent yourself or represent yourself as another user of the App and/or the Services offered through the App.
You hereby expressly acknowledge and agree that you yourself and not Frex will be liable for your losses, damages etc. (whether direct or indirect) caused by an unauthorized use of your Account. Notwithstanding the foregoing, you may be liable for the losses of App or others due to such unauthorized use.
You acknowledge and agree that you shall comply with the following policies (the "Account Policies"):
You will not copy or distribute any part of the App in any medium without Frex's prior written authorization.
You will not alter or modify any part of the App other than as may be reasonably necessary to use the App for its intended purpose.
You will provide true, accurate, current and complete information when creating your Account and you shall maintain and update such information during the term of this Agreement so that it will remain accurate, true, current and complete.
You shall not use any automated system, including but not limited to, "robots," "spiders," "offline readers," "scrapers," etc., to access the App for any purpose without App's prior written approval.
You shall not in any manual or automated manner collect other users’ information, including but not limited to, names, addresses, phone numbers, or email addresses, copying copyrighted text, or otherwise misuse or misappropriate App information or content, including but not limited to, use on a "mirrored", competitive, or third-party site.
You shall not in any way that transmits more request messages to the App servers, or any server of a Frex subsidiary or affiliate, in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser; provided, however, that the operators of public search engines may use spiders or robots to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such material. Frex reserves the right to revoke these exceptions either generally or in specific cases.
You shall not recruit, solicit, or contact in any form Frex personnels or users of the App for employment or contracting for a business not affiliated with Frex without express written permission from Frex.
You shall not take any action that (a) unreasonably encumbers or, in Frex's sole discretion, may unreasonably encumber the Frex's infrastructure; (b) interferes or attempts to interfere with the proper working of the App or any third-party
participation in the App; or (c) bypasses Frex's measures that are used to prevent or restrict access to the App.
You agree not to collect or harvest any personally identifiable data, including without limitation, names or other Account information, from the App, nor to use the communication systems provided by the App for any commercial solicitation purposes.
ADDITIONAL POLICIES
Your access to, use of, and participation in the App is subject to the Terms of Use and all applicable Frex regulations, guidelines and additional policies that Frex may set forth from time to time, including without limitation, a copyright policy and any other restrictions or limitations that Frex publishes on the App (the "Additional Policies"). You hereby agree to comply with the Additional Policies and your obligations thereunder at all times. You hereby acknowledge and agree that if you fail to adhere to any of the terms and conditions of this Agreement or documents referenced herein, including the Account Policies, membership eligibility criteria or Additional Policies, Frex, in its sole discretion, may terminate your Account at any time without prior notice to you as well as initiate appropriate legal proceedings, if necessary.
PROHIBITIONS ON SUBMITTED CONTENT
The user shall use the Services available on the App subject to the following. You shall not upload, email, post, transmit, display, transfer, disseminate, distribute, or facilitate distribution of any content, including text, images, video, sound, data, information, software, or live stream incorporating all or some of the foregoing, to Frex, its employees and personnel, or to any part of the App, or during consultations, or the posting of any opinions or reviews in connection with the App, the Services, the users (all of the foregoing content is collectively referred to herein as “Submitted Content” and the posting of Submitted Content is referred to as a “Posting” or as “Postings”) that:
misrepresents the source of anything you post, including impersonation of another individual or entity or any false or inaccurate biographical information for any user; provides or create links to external sites that violate the Terms of Use; is intended to harm or exploit any individual under the age of 18 (“Minor”) in any way;
is designed to solicit, or collect personally identifiable information of any Minor, including, but not limited to, name, email address, home address, phone number, or the name of his or her school; invades anyone’s privacy by attempting to harvest, collect, store, or publish private or personally identifiable information, such as names, email addresses, phone numbers, passwords, account information, credit card numbers, home addresses, or other contact information without their knowledge and
willing consent; contains falsehoods or misrepresentations that could damage Frex, or any third party;
is pornographic, harassing, hateful, illegal, obscene, defamatory, libelous, slanderous, threatening, discriminatory, racially, culturally or ethnically offensive; incites, advocates, or expresses pornography, obscenity, vulgarity, profanity, hatred, bigotry, racism, or gratuitous violence; encourages conduct that would be considered a criminal offense, give rise to civil liability or violate any law; promotes racism, hatred or physical harm of any kind against any group or individual; contains nudity, violence or inappropriate subject matter; or is otherwise inappropriate;
is copyrighted, protected by trade secret or otherwise subject to third-party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from the rightful owner to post the material and to grant Frex all of the license rights granted herein;
contains or promotes an illegal or unauthorized copy of another person’s copyrighted work, such as pirated computer programs or links to them, information to circumvent manufacture installed copy-protection devices, pirated music or links to pirated music files, or lyrics, guitar tabs or sheet music, works of art, teaching tools, or any other item the copy, display, use, performance,
or distribution of which infringes on another’s copyright, intellectual property right, or any other proprietary right;
is intended to threaten, stalk, defame, defraud, degrade, victimize, or intimidate an individual or group of individuals for any reason on the basis of age, gender, disability, ethnicity, sexual orientation, race, or religion; or to incite or encourage anyone else to do so;
intends to harm or disrupt another user’s computer or would allow others to illegally access software or bypass security on websites or servers, including but not limited, to spamming; impersonates, uses the identity of, or attempts to impersonate a Frex employee, agent, manager, host, another user, or any other person though any means;
advertises or solicits a business not related to or appropriate for the App (as determined by Frex in its sole discretion);
contains or could be considered “junk mail”, “spam”, “chain letters”, “pyramid schemes”, “affiliate marketing”, or unsolicited commercial advertisement; contains advertising for ponzi schemes, discount cards, credit counseling, online surveys or online contests;
distributes or contains viruses or any other technologies that may harm Frex, or the interests or property of the App’s users;
contains links to commercial services or websites, except as allowed pursuant to the Terms of Use;
is non-local or irrelevant content; contains identical content to other Postings you have already posted; or uses any form of automated device or computer program that enables the submission of Postings without the express written consent of Frex.
NO DISCRIMINATION
Indian laws prohibit any preference, limitation or discrimination based on race, color, religion, sex, national origin, age, handicap or other protected class. Frex will not knowingly accept any Posting which is in violation of the law. Frex has the right, in its sole discretion and without prior notice to you; to immediately remove any posting that discriminates or is any way in violation of any law.
While using the Website, you shall not:
violate any laws, third-party rights, Account Policies, or any provision of the Terms of Use, such as the prohibitions described above;
circumvent or manipulate the fee structure, the billing process, or fees owed to Frex, if any;
post false, inaccurate, misleading, defamatory, or libelous content (including personal information about any App’s User);
The foregoing lists of prohibitions provide examples and are not complete or exclusive. Frex reserves the right to (a) terminate your access to your Account, your ability to post to the App (or use Services) and (b) refuse, delete or remove, move, of any Postings; with or without cause and with or without notice, for any reason or no reason, or for any action that Frex determines is inappropriate or disruptive to the App or to any other User of the App and/or Services. Frex may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at Frex’s discretion, Frex will cooperate with law enforcement agencies in any investigation of alleged illegal activity on the App or on the Internet. Frex does not and cannot review every Posting posted to the App. These prohibitions do not require Frex to monitor, police or remove any Postings or other information submitted by you or any other user.
RESTRICTION ON USE BY USERS
The App and/or Services are currently only for Non-Resident Indians (NRIs) based in the United States of America; and no one else is permitted to utilize the same.
Any use or attempted use of the App: (i) for any unauthorized, fraudulent, illegal, unlawful or malicious purpose; (ii) that could damage, disable, overburden, or impair any server, or the network(s) connected to any server; (iii) that could interfere with any other party's use and enjoyment of the App; (iv) to gain unauthorized access to
any other accounts, computer systems or networks connected to any server or systems through hacking, password mining or any other means; (v) to access systems, data or information not intended by Frex to be made accessible to a user;
(vi) to attempt to obtain any materials or information through any means not intentionally made available by Us; or (vii) for any use other than the purpose for which it was intended, is prohibited.
You must be at least 18 years old to use the Services or the App. If you do not qualify, please do not use the Services or the App.
The Services are only available to users, which means individuals who use our Services for personal reasons, and not for their business and profession. You must not use the Services for any business-related purposes, otherwise We may stop you from using the Services without any further responsibility to you. The Platform does not allow any payments from an individual to a business and from a business to a business.
You shall not permit, allow or do anything that would infringe or otherwise prejudice the proprietary rights of Frex or its licensors or allow any third party to access the content. The restrictions set out in this Agreement shall not apply to the limited extent the restrictions are prohibited by applicable law.
Frex reserves the right to monitor the use of its Services and to take whatever lawful actions it may deem appropriate in response to actual or suspected violations of the foregoing, including, without limitation, withholding cash back or the suspension or termination of a user’s access and/or Account.
Frex may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Except as may be expressly limited by the Privacy Policy, Frex reserves the right at all times to disclose any information deemed necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Frex’s sole discretion.
You also agree to reimburse Frex for any damage, loss, cost or expense Frex incurs (including fees or costs of attorneys, accountants, professional advisors, and other experts incurred in connection with the defense or settlement of the foregoing) because of your use of the App for any illegal, unlawful or prohibited purpose.
Frex reserves the right to suspend or terminate customer uses of the Service if Frex believes, in Our sole discretion, that the customer are using the Services for other purposes, or if Frex believes the customers are using the Services in a manner that exposes Frex to liability, reputational harm or brand damage, including but not limited to using the Services to request, send money related to any Illegal or brand damaging activities include, but are not limited to:
Un-authorized payments that occur in instances of account takeover, lost/stolen debit cards or account information, etc.
Scams - Recipient convinces a sender to send money by (a) pretending to be or to represent another person or entity; or (b) offering to provide a good, service, or additional funds while intending to provide nothing in return.
Authorized a transfer of funds from the customer’s designated bank account to the specified recipient’s bank account. After the funds are delivered, the customer contacts their bank to report the transfer as unauthorized.
Illegal purposes: Using Services in connection with funding terrorism, sexually oriented materials or services, gambling activities, or buying or selling tobacco, tobacco-related products, firearms, prescription drugs or other controlled substances.
YOU ACKNOWLEDGE AND AGREE THAT YOUR USAGE OF THE APP AND/OR SERVICES SHALL BE, AT ALL TIMES, IN COMPLIANCE WITH APPLICABLE LAW INCLUDING BUT NOT LIMITED TO FOREIGN EXCHANGE LAWS, MONEY LAUNDERING LAWS, BANKING LAWS, TAX LAWS, ETC.
Frex reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the App and/or the Services (or any part thereof) with or without notice and in its sole discretion. You agree that Frex shall not be liable to you or to any third party for any modification, suspension or discontinuance of its services.
You hereby acknowledge and agree that Frex, in its sole and absolute discretion, has the right (but not the obligation) to delete, terminate, or deactivate your Account, block your email or IP address, cancel any fitness plan/subscription or otherwise terminate your access to or in the use of the App and/or the Services (or any part thereof), or remove and discard any Submitted Content on the App (“Termination of Service”), immediately and without notice, for any reason, including without limitation, Account inactivity or if Frex believes or has reason to believe that you have violated any provision of the Terms of Use.
You may cancel your use of the App and/or the Services and/or terminate the Terms of Use with or without cause at any time by following the link on the App under “Account” to “Cancel Subscription”.
Upon termination of your Account, your right to the App, including, but not limited to, your right to utilize the Services shall automatically terminate. You acknowledge and agree that your right to receive any fees or compensation hereunder is conditional upon your proper use of the App, your adherence to the Terms of Use, the continuous activation of your Account, any refund policy of Frex and your permitted participation in the App and/or the Services. In the event of Termination of Service,
your Account will be disabled and you may not be granted access to your Account or any files or other data contained in your Account. Notwithstanding the above, you acknowledge that even post termination of your Account and/or you stopping the usage of Our App and/or Services, We shall continue to retain the information and/or transaction details, if We are required under applicable law to do so.
Upon Termination of Service, the following shall occur: all licenses granted to you hereunder will immediately terminate; and you shall promptly destroy all copies of Frex Data (as defined below), Marks (as defined below) and other content in your possession or control. You further acknowledge and agree that Frex shall not be liable to you or any third party for any termination of your access to the App and/or the Services. Upon Termination of Service, Frex retains the right to use any data collected from your use of the App and/or the Services for internal analysis and archival purposes, and all related licenses you have granted Frex hereunder shall remain in effect for the foregoing purpose. In no event is Frex is obligated to return any Submitted Content to you or take the same down.
You agree to indemnify and hold Frex, and its officers, managers, members, affiliates, successor, assigns, directors, agents, suppliers, and employees harmless from any claim or demand, including reasonable attorneys’ fees and court costs, made by any third party due to or arising out of the Termination of Service.
The content on the App (exclusive of all Submitted Content), including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like (“Data”) and the trademarks, service marks and logos contained therein (“Marks”), are owned by Frex. Other trademarks, names and logos on the Frex are the property of their respective owners.
All intellectual property rights in the App and/or the Services is solely owned by Frex.
Data on the App is provided to you “AS IS” for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Frex reserves all rights not expressly granted in the App and/or the Services and the Data. You agree not to use, copy, or distribute, any of the Data other than as expressly permitted herein, including any use, copying, or distribution of Submitted Content obtained through the App for any commercial purposes. If you download or print a copy of the Data for personal use, you must retain all copyright and other proprietary notices contained thereon. You agree not to circumvent, disable or otherwise interfere with security features of the App or features that prevent or restrict use or copying of any Data or enforce limitations on use of the App or the Data therein.
The App and/or the Services contains Frex’s Data and Marks, which are, or may become, protected by copyright, trademark, patent, trade secret and other laws, and Frex owns and retains all rights in Frex’s Data and Marks. Subject to these Terms of
Use, Frex hereby grants you a limited, revocable, nontransferable, non sub-licensable license to the Frex Data (excluding any software source code) solely for your personal use in connection with accessing the App and/or the Services.
The App may also contain Data of other users or licensors, which you shall not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell.
Frex reserves the right at its sole discretion to charge fees to the users for the Services or any services that Frex may provide in future. In particular, Frex may at its sole discretion introduce new services and modify some or all of the Services offered on the App. In such an event, Frex reserves, without notice to you, the right to introduce fees for the new services offered on amend/ introduce fees for the Services, as the case may be. The changes to the fees and related policies shall automatically become effective once implemented on the App.
If applicable, you agree to pay all fees or charges to your Account based on Frex’s fees, charges, and billing terms then in effect. If you do not pay on time or if Frex cannot charge your credit card, any payment gateway or other payment method for any reason, Frex reserves the right to either suspend or terminate your access to the App and/or the Services and Account, and terminate these Terms of Use. You are expressly agreeing that Frex is permitted to bill you for the applicable fees, any applicable tax and any other charges you may incur in connection with your use of the App and/or the Services.
The Services are chargeable and the same shall be clearly mentioned on the App, so you can view the charges and accordingly decide whether you are desirous of availing the Services or not. Frex reserves the right to apply applicable taxes to the charges for the Services including but not limited to GST.
Because state and local tax laws vary significantly by locality, you understand and agree that you are solely responsible for determining your own tax reporting requirements in consultation with tax advisors, and that We cannot and do not offer tax advice to users of the App and/or the Services. Further, you understand that Frex shall not be responsible or liable in any manner in relation to tax liability of a User.
The App may provide, or third parties may provide, links, contact forms and/or phone numbers to other websites or resources, including, without limitation, social networking, blogging and similar websites through which you are able to log into the App using your existing account and log-in credentials for such third-party websites. Certain areas of the App may allow you to interact and/or conduct transactions with such third-party sites, and, if applicable, allow you to configure your privacy settings in your third-party site account to permit your activities on the App to be shared with your contacts in your third-party site account. Because Frex has no control over such sites and resources, you acknowledge and agree that Frex is not responsible for the availability of such external sites or resources, and is not responsible or liable for any content, advertising, products, goods or services on or available from such websites or resources. Unless expressly stated on the App, links to third-party sites should in no way be considered as or interpreted to be Frex's endorsement of such third-party sites or any product or service offered through them. You further acknowledge and agree that Frex shall not be
responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, advertising, product, goods or services available on or through any such website or resource. The third-party website may have different privacy policies and terms and conditions and business practices than Frex. In certain situations, you may be transferred to a third-party website through a link or connected to a third-party resource by a contact form or phone but it may appear that you are still on this App or transacting with Frex. In these situations, you acknowledge and agree that the third-party website terms and conditions and privacy policy apply in this situation. Your dealings and communications through the App with any party other than Frex are solely between you and such third party. Any complaints, concerns or questions you have relating to materials provided by third parties should be forwarded directly to the applicable third party.
IN ADDITION TO THE ABOVE, YOU ACKNOWLEDGE THAT THE RAMPING PARTNERS (AS DEFINED BELOW) ARE AN INTEGRAL PART OF THE SERVICES PROVIDED BY FREX AND THEIR RESPECTIVE POLICIES (INCLUDING TERMS OF USE, PRIVACY POLICY ETC. (OR BY WHATEVER NAME CALLED) ARE APPLICABLE TO THE TRANSACTIONS UNDERTAKEN BY THE USERS AND THEREFORE, YOU ACKNOWLEDGE AND CONSENT TO BE BOUND BY THEM.
Frex will actively monitor the customer's transactions for potential fraudulent activity and will notify the customer immediately upon detection of any suspicious activity, allowing the customer to dispute such transactions within a reasonable timeframe.
Reporting Fraud: The customers must notify Frex immediately upon discovering any unauthorized transactions or suspected fraud on their Account.
Investigation and Resolution: Upon notification of potential fraud, Frex will investigate the matter and take reasonable steps to resolve any fraudulent transactions, including initiating a chargeback process with the relevant bank. If Frex identifies the customer engaging in fraudulent activity, Frex reserves the right to automatically debit the customer’s designated bank account ("Bank Account").
Automated Debit Authorization: The customer hereby authorizes Frex to instruct its payment partner to automatically debit the Bank Account in cases of fraudulent activities, according to the intervals specified in the customer’s account settings.
Customer Responsibility: The customers agree to review their Bank Account statements regularly and report any discrepancies promptly.
Frex may terminate this Agreement immediately in case of fraudulent or illegal or unlawful activity, non-payment, or breach of contract by the customer.
YOU AGREE THAT FREX IS MERELY A TECHNOLOGY PLATFORM WHICH ENABLES THE USERS TO INTERACT WITH THIRD PARTY SERVICE PROVIDERS WHO SHALL ON RAMP AND OFF RAMP THE USERS’ FUNDS AND/OR VIRTUAL DIGITAL ASSETS (“RAMPING PARTNERS”). YOU ACKNOWLEDGE THAT FREX ITSELF IS NOT INVOLVED IN (i) THE CLEARING, PAYMENT, OR SETTLEMENT
SERVICES OR (ii) DISBURSAL OF FUNDS OR VIRTUAL DIGITAL ASSETS, OR ARRANGEMENT WITH USERS OR RAMPING PARTNERS WHO ARE INVOLVED IN DISBURSAL OF FUNDS OR VIRTUAL DIGITAL ASSETS, TO THE USERS’ ACCOUNTS; OR (iii) HOLDING, TRANSFER OR SETTLEMENT OF VIRTUAL DIGITAL ASSETS OR FUNDS; OR (iv) DEALING IN OR RECEIVING FOREIGN EXCHANGE. YOU ACKNOWLEDGE THAT THE RAMPING PARTNERS ARE THE ENTITIES WHO ARE REQUIRED UNDER LAW TO OBTAIN AND HOLD VALID AUTHORISATIONS, CONSENTS, APPROVALS, ETC. AND ENSURE COMPLIANCE WITH APPLICABLE LAW, INCLUDING REPORTING REQUIREMENTS.
YOU AGREE THAT YOUR USE OF THE APP SHALL BE AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, AND FREX AND ITS OFFICERS, MANAGERS, MEMBERS, DIRECTORS, EMPLOYEES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, AFFILIATES, SUPPLIERS, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND MAKE NO WARRANTIES, REPRESENTATIONS, OR GUARANTEES IN CONNECTION WITH THIS APP, THE SERVICES OFFERED ON OR THROUGH THIS APP, ANY DATA, MATERIALS, SUBMITTED CONTENT, RELATING TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED ON THIS APP, INCLUDING WITHOUT LIMITATION THE MATERIALS, DATA AND SUBMITTED CONTENT OF OTHER USERS OF THIS SITE OR OTHER THIRD PARTIES. UNLESS OTHERWISE EXPLICITLY STATED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS APP, THE SERVICES OFFERED ON OR THROUGH THIS APP, DATA, MATERIALS, SUBMITTED CONTENT, AND ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED ON THIS APP IS PROVIDED TO YOU ON AN "AS IS," "AS AVAILABLE" AND "WHERE IS" BASIS WITH NO WARRANTY OF IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. FREX DOES NOT PROVIDE ANY WARRANTIES AGAINST ERRORS, MISTAKES, OR INACCURACIES OF DATA, CONTENT, INFORMATION, MATERIALS, SUBSTANCE OF THE APP OR SUBMITTED CONTENT, ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE APP BY ANY THIRD PARTY, ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE APP, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY OR SERVICE USER OR SERVICE PROVIDER, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY DATA, CONTENT, INFORMATION, MATERIALS, SUBSTANCE OF THE APP OR SUBMITTED CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE APP. FREX DOES NOT ENDORSE, WARRANT, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE APP OR ANY HYPERLINKED SITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISEMENT. FREX WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY PARTY, INCLUDING THIRD PARTY SERVICE PROFESSIONALS OF PRODUCTS OR SERVICES. AS WITH THE USE OF
ANY PRODUCT OR SERVICE, AND THE PUBLISHING OR POSTING OF ANY MATERIAL THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
IN NO EVENT SHALL FREX, OR ITS RESPECTIVE OFFICERS, MANAGERS, MEMBERS, DIRECTORS, EMPLOYEES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, AFFILIATES, SUPPLIERS, ATTORNEYS OR AGENTS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, REVENUE, PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE) WHATSOEVER RESULTING FROM ANY (I) ACCESS TO OR USE OF THE APP OR ANY SERVICES OFFERED VIA THE APP OR THE SERVICES ; (II) ERRORS, MISTAKES, OR INACCURACIES OF DATA, MARKS, CONTENT, INFORMATION, MATERIALS OR SUBSTANCE OF THE APP AND/OR THE SERVICES OR SUBMITTED CONTENT; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE APP BY ANY THIRD PARTY; (V) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE APP; (VI) ANY ERRORS OR OMISSIONS IN ANY DATA, CONTENT, INFORMATION, MATERIALS OR SUBSTANCE OF THE APP AND/OR THE SERVICES OR SUBMITTED CONTENT; (VII) ANY OTHER DISPUTE THAT ARISES BETWEEN USERS OF THE APP; (VIII) ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY PARTY; OR (IX) ANY USE OF ANY DATA, MARKS, CONTENT, INFORMATION, MATERIALS OR SUBSTANCE OF THE APP AND/OR THE SERVICES OR SUBMITTED CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE ON THE APP; WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT FREX IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
IN NO EVENT SHALL THE TOTAL, AGGREGATE LIABILITY OF FREX, OR ANY OF THE ABOVE-REFERENCED RESPECTIVE PARTIES, ARISING FROM OR RELATING TO THE APP AND/OR THE SERVICES, AND/OR SUBMITTED CONTENT EXCEED THE TOTAL AMOUNT OF MONEY BEING TRANSFERRED BY THE USER.
YOU HEREBY ACKNOWLEDGE AND AGREE THAT FREX SHALL NOT BE LIABLE FOR THE END USAGE OF THE MONEY TRANSFERRED, SUBMITTED CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY OR USER AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU. YOU FURTHER ACKNOWLEDGE AND AGREE THAT FREX SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, REVENUE, PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE) WHATSOEVER.
THE APP MAY CONTAIN LINKS TO THIRD-PARTY WEBSITES THAT ARE NOT OWNED OR CONTROLLED BY FREX. FREX DOES NOT HAVE ANY CONTROL
OVER, AND ASSUMES NO RESPONSIBILITY FOR, THE CONTENT, PRIVACY POLICIES, OR PRACTICES OF ANY THIRD-PARTY WEBSITES. IN ADDITION, FREX WILL NOT AND CANNOT CENSOR OR EDIT THE CONTENT OF ANY THIRD-PARTY SITE. BY USING THE APP, YOU EXPRESSLY RELIEVE FREX FROM ANY AND ALL LIABILITY ARISING FROM YOUR USE OF ANY THIRD-PARTY WEBSITE. ACCORDINGLY, PLEASE BE ADVISED TO READ THE TERMS AND CONDITIONS AND PRIVACY POLICY OF EACH THIRD-PARTY WEBSITE THAT YOU VISIT, INCLUDING THOSE DIRECTED BY THE LINKS CONTAINED ON THE APP.
Neither Frex nor you shall be liable to the other for any delay or failure in performance under the Terms of Use, arising out of a cause beyond its control and without its fault or negligence. Such causes may include, but are not limited to fires, floods, earthquakes, strikes, unavailability of necessary utilities, blackouts, acts of God, epidemics and pandemics, acts of declared or undeclared war, acts of governmental and/or regulatory agencies, or national disasters.
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS FREX, AND ITS OFFICERS, MANAGERS, MEMBERS, DIRECTORS, EMPLOYEES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, AFFILIATES, SUPPLIERS, AND AGENTS, FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS OR DEBT, AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEYS' FEES) ARISING FROM YOUR USE OF, AND ACCESS TO THE APP AND/OR THE SERVICES; YOUR VIOLATION OF ANY PROVISION OF THE TERMS OF USE, INCLUDING THE PRIVACY POLICY; YOUR VIOLATION OF APPLICABLE LAW; YOUR VIOLATION OF ANY THIRD-PARTY RIGHT, INCLUDING WITHOUT LIMITATION ANY COPYRIGHT, PROPERTY, PROPRIETARY, INTELLECTUAL PROPERTY, OR PRIVACY RIGHT; OR ANY CLAIM THAT YOUR SUBMITTED CONTENT CAUSED DAMAGE TO A THIRD PARTY. THIS DEFENSE AND INDEMNIFICATION OBLIGATION WILL SURVIVE THESE TERMS OF SERVICE AND YOUR USE OF THE APP AND/ OR THE SERVICES.
IF YOU HAVE A DISPUTE WITH ONE OR MORE APP USERS, YOU FOREVER RELEASE FREX (AND ITS OFFICERS, MANAGERS, MEMBERS, DIRECTORS, EMPLOYEES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, AFFILIATES, SUPPLIERS, AGENTS, SUBSIDIARIES, AND EMPLOYEES) FROM ANY AND ALL CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE APP AND/OR ANY SUBMITTED CONTENT.
THE TERMS OF USE, AND ANY RIGHTS AND LICENSES GRANTED HEREUNDER, MAY NOT BE TRANSFERRED OR ASSIGNED BY YOU, BUT MAY BE ASSIGNED BY FREX WITHOUT RESTRICTION.
With the exception of your non-public personal information, you hereby grant to Frex the perpetual, unlimited, royalty-free, worldwide, non-exclusive, irrevocable, transferable
license to run, display, copy, reproduce, publish, bundle, distribute, market, create derivative works of, adapt, translate, transmit, arrange, modify, sublicense, export, merge, transfer, loan, rent, lease, assign, share, outsource, host, make available to any person or otherwise use any information or other content you provide on or through this website or which is sent to Frex by email or other correspondence, including, without limitation, any ideas, concepts, inventions, know-how, techniques or any intellectual property contained therein, for any purpose whatsoever. Frex shall not be subject to any obligations of confidentiality regarding any such information unless specifically agreed to by Frex in writing or required by law. You represent and warrant that you have the right to grant the license set out above.
Frex may from time to time, but is not obligated to, monitor your use of the App and collect, store, use and disclose information concerning you to solicit you to offer you its Services, and you hereby consent to such collection, storage, use and disclosure and waive any right of privacy you may have in it.
If you procure Services from Frex or one of its integrated platforms, then such Services shall be delivered pursuant to a separate agreement and are not provided hereunder and you shall have no rights or claims in respect of such Services hereunder.
This Agreement shall enure to the benefit of and be binding upon each of us and our respective successors and permitted assigns. You acknowledge having read this Agreement before accepting it, having the authority to accept this Agreement and having received a copy of this Agreement.
FREX ASSUMES NO OBLIGATION TO UPDATE THE CONTENT ON THIS SITE. THE CONTENT ON THIS SITE MAY BE CHANGED WITHOUT NOTICE TO YOU. FREX IS NOT RESPONSIBLE FOR ANY CONTENT OR INFORMATION THAT YOU MAY FIND UNDESIRABLE OR OBJECTIONABLE. FREX DISCLAIMS ANY LIABILITY FOR UNAUTHORIZED USE OR REPRODUCTION OF ANY PORTION OF THE APP. ACCESSING THE CONTENT FROM TERRITORIES WHERE IT MAY BE ILLEGAL IS PROHIBITED.
Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of India. Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Services or these Terms, including those relating to its validity, its construction or its enforceability (any “Dispute”) shall be first mandatorily communicated to Frex and you shall allow Frex a period of thirty (30) working days to provide you with a solution. If a solution to the
Dispute raised by you is not forthcoming within a period of thirty (30) days from the communication of such dispute to Frex, the Dispute shall mandatorily be submitted to mediation proceedings in terms of the Arbitration and Conciliation Act, 1996 (as amended) (“Act”).
If such Dispute has not been settled within forty-five (45) days after a request for mediation has been submitted under the Arbitration and Conciliation Act, 1996 (as amended), such Dispute can be referred to and shall be exclusively and finally resolved by arbitration under the Act. The Dispute shall be resolved by one (1) arbitrator to be mutually appointed by the Parties in accordance with the Act. The place of both mediation and arbitration shall be New Delhi. The language of the mediation and/or arbitration shall be English. Each party shall bear its own costs of arbitration, and the parties shall share equally the fees and expenses of the arbitrator(s). The award of the arbitrator(s) shall be final and binding upon the parties and may be enforced in any court of competent jurisdiction. Nothing in this clause shall preclude either party from seeking interim injunctive relief, or any other provisional remedy, from any court of competent jurisdiction.
The existence and content of the mediation and arbitration proceedings, including documents and briefs submitted by the parties, any correspondence from the mediator, and correspondence, orders, and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.
Any notice or communication required or permitted to be given under this Agreement shall be in writing and shall be deemed to have been received when sent by electronic mail to the email address provided by the recipient party, which in the case of Frex shall be legal@frexpay.com.
It is your responsibility to keep Frex updated as to your current email address. Any notice or communication sent by electronic mail shall be deemed to have been received on the date and at the time of transmission, provided that no "system error" or other notice of non-delivery is generated or received by the sender.
The division of this Agreement into sections and the insertion of headings are for convenience of reference only and shall not affect the construction or interpretation of this Agreement. In this Agreement, words importing the singular number include the plural and vice versa; words importing gender include all genders; and words importing persons include individuals, sole proprietors, partnerships, corporations, trusts and unincorporated associations.
Should any provision(s) of these Terms of Use is/are held by a court of competent jurisdiction be found to be unlawful, void, illegal, invalid, or unenforceable, such provision(s) shall be deemed severable and will not affect the validity and/or enforceability of the remaining provisions of the Terms of Use, which will remain in full force and effect.
These Terms of Use, as they may be amended from time to time, and any and all other legal notices and policies on this App, including but not limited to the Privacy Policy, constitutes the entire agreement between you and Frex with respect to the use of this App and the Content. This agreement supersedes any prior agreement between you and Frex. Any modifications to this Agreement must be made in writing.
Frex reserves the right, in its discretion, to amend, change, alter, replace, or modify these Terms of Use at any time by posting amendments on this App. You are responsible for periodically reviewing the amendments on this App, and you are deemed to be aware of such amendments. If you do not agree to the amended terms and conditions, you shall immediately stop using this website. Access to this App or use of this App after any amendments have been posted shall constitute your acknowledgement and acceptance of the amended terms and conditions. No supplement, modification or amendment to this Agreement and no waiver of any provision of this Agreement shall be binding on Frex unless executed by Frex in writing. No waiver of any of the provisions of this Agreement shall be deemed to be or shall constitute a waiver of any other provision (whether or not similar) nor shall such waiver constitute a continuing waiver unless otherwise expressly provided.